Terms and conditions.

1. Who you're dealing with

Vyniq is a trading name of JGHP BV, Kapitein Luidingaflat 26, 3333 CM Zwijndrecht, the Netherlands. Chamber of Commerce 81817312, VAT NL862231000B01. Reachable at hi@vyniq.eu and +31 85 400 6666.

These terms apply to all our services. If we agree something different, we put it in writing — and then that agreement wins.

2. What this is about

You take a service from us, we deliver it. What a service does and what it costs is described on vyniq.eu. What it says there is what you get.

Don't use our services for anything unlawful, and not in a way that gets in others' way — taking a service down, for instance, or reselling it as your own.

3. Getting started

You create an account and start. On the free plan you pay nothing and we ask for no payment details.

Want more than the free plan allows? Pick a paid plan. The order button says what it costs; pressing it creates a payment obligation. You'll then get an email confirmation with these terms attached, so you can keep them.

4. What it costs

Prices are on vyniq.eu, in euros, including 21% Dutch VAT. That goes for everyone — if you're a business, the VAT is itemised on your invoice.

You pay monthly in advance, unless you choose yearly. The price is fixed for as long as your plan runs.

If our prices go up you'll hear at least a month beforehand. Don't agree? Cancel before it takes effect and you pay the old price until your period ends.

5. Paying

Payment goes through Mollie. You can choose direct debit; you give us a mandate and we collect each period. We tell you at least three days beforehand what we'll collect and when.

The payment term is fourteen days from the invoice date. That term is stated here, in these terms — so once it passes you are in default without further notice.

Disagree with a collection? You can reverse it through your own bank. With a regular direct debit that's possible up to 56 days after the debit, no reason needed. That right comes from the law and we don't touch it. Reverse it while still using the service and the invoice stays open — then article 7 applies.

6. Cooling-off period (consumers only)

If you're a consumer you have fourteen days to change your mind after starting a paid plan. Within those fourteen days you can walk away without a reason. Use the button in your account or send an email; a model form isn't required but is fine.

Want to use the service straight away rather than wait fourteen days? We'll ask you to confirm that explicitly. Cancel afterwards and you only pay for the days you used — pro rata, no more.

If we don't ask for that confirmation, you pay nothing over those fourteen days. That's not goodwill, it's the law, and we think you should know.

7. Cancelling

Cancel whenever you like, in your account, with one button. No notice period, no phone call, no reason needed.

Cancel mid-period and your plan runs until the end of that period, then doesn't renew. We don't refund the remaining days — unless it was our fault.

We can cancel too, with a month's notice. If we do that and you did nothing wrong, you get the unused part back.

8. If you don't pay

If an invoice stays open we send a reminder. Still nothing? Then we may limit or pause the service — but no more than the arrears justify. One missed month doesn't get you cut off entirely; that wouldn't be proportionate, and it isn't allowed.

If you're a consumer we first send a notice stating you have fourteen more days, counted from the day after that letter reaches you. Only if you don't pay after that may we charge collection costs, at the statutory rate.

If you're a business, statutory commercial interest applies and we charge at least forty euros in collection costs.

Your data stays put for as long as your account exists. We delete nothing without first giving you the chance to retrieve it — see article 9.

9. Your data

The data you gather with our services is yours. We process it only on your instructions and never for ourselves. We don't compare your numbers with other customers', we don't train models on it, and we sell it to nobody.

That isn't politeness. The moment we'd use your data for our own purposes we'd legally stop being a processor and become a controller — and then the whole arrangement falls apart. Our data processing agreement is part of these terms and applies automatically when you create an account.

When you stop, you can export your data. You have thirty days to do that; after which we delete it. Want it gone sooner? Say so and we'll do it.

What we do with what, and why, is in our privacy statement.

10. What we do and don't promise

We do our best to keep everything running, and we run on it ourselves — if something breaks, we usually notice first. status.vyniq.eu shows how things stand.

But we don't promise a hundred percent. Nobody can, and whoever does prices it in. If a service is down for more than a day through our fault, we deduct those days from your next invoice — you don't have to ask.

What we don't promise: that our services make your website compliant. We place no cookies and store no IP addresses; what you do on your site is up to you.

11. If something goes wrong

If we cause damage, we cover it up to what you paid us in the preceding twelve months, with a minimum of five hundred euros. We're not liable for consequential damage — lost revenue, lost customers.

That cap doesn't apply if we did it deliberately or through gross negligence. Then the law simply applies.

If you're a consumer, nothing in this article affects your statutory rights. Those always win.

12. Changes

We can amend these terms. If we do, we'll say so at least a month beforehand and set out what changes and why.

If something changes to your disadvantage you may cancel up to the day it takes effect. Do nothing and the new terms apply from that day.

The same goes if we materially change a service. Small improvements we just make; if something gets worse or disappears, you'll hear in time and you can leave.

13. Complaints and disputes

Something not right? Email hi@vyniq.eu. We answer within a working day and look into it. That's not a formality — we're a small outfit and we read everything ourselves.

If we can't work it out together, Dutch law applies and we go to the court in Rotterdam. If you're a consumer you may also go to the court where you live, and you can use the European ODR platform.

These terms can be downloaded as a PDF and always live at vyniq.eu/juridisch/voorwaarden/.